ILOILO City – “Excellence and good governance are not confined on plaques and other material rewards. It must become a habitual practice until it becomes permanent. It must grow within each of you until you establish it as a culture in your organization.”
This was the message of Commissioner Robert Martinez of the Civil Service Commission (CSC) during the awarding of the Citizen’s Satisfaction Center Seal of Excellence at the Department of Trade and Industry (DTI) Region 6 here.
DTI Capiz, Iloilo and Negros Occidental provincial offices were among the eight government offices in Region 6 awarded with the CSC Seal of Excellence during the ARTA Report Card Survey (ARTA RCS) conducted by the CSC Regional Office 6.
Martinez lauded the recipients of the Seal. He said the real reward is when citizens go out of their offices wearing big priceless smiles.
ARTA is the Anti-Red Tape Act of 2007.
“It forms part of our efforts to bolster good governance in the bureaucracy. It has been developed to be a mechanism in combating corruption,” Martinez said.
Martinez together with CSC Director IV Rodolfo Encajonado, Director III Elnora Botabara-Gotis and Field Directors conferred the CSC Seal of Excellence to the recipients.
DTI Provincial Directors Wilhelm Malones and Rebecca Rascon of the Iloilo and Negros Occidental provincial offices respectively, Angelita Pulmo of the Capiz provincial office and their staff received the wall-mountable glass seal and cash reward.
DTI Regional Director Dominic Abad also graced the awarding ceremony.
Earlier, CSC Chairman Francisco Duque III also conferred the CSC Seal of Excellence to the Philippine Health Insurance Corp. (PhilHealth) – Local Health Insurance Offices in Bacolod City, Passi City, Iloilo; and Kabankalan, Negros Occidental.
Recipients of the CSC Seal of Excellence also received a cash reward of P75,000.
Section 10 of ARTA of 2007 states that all offices and agencies providing frontline services shall be subjected to the RCS to be initiated by the Commission in coordination with the Development Academy of the Philippines.
The RCS is used to obtain feedback on how provisions in the Citizen’s Charter are being followed and how the agency is performing.
In 2012, a total of 41 government offices were subjected to the RCS in Region 6. Out of this number, eight garnered an “Excellent” rating, 20 got a “Good” rating, three received an “Acceptable” rating and 10 agencies got a “Failed” rating in the survey./PN