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TESDA trains call center agents

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By Raymart Escopel

THE Business Process Outsourcing (BPO) industry in Iloilo City is now booming. In fact, the said BPO companies have generated jobs for Ilonggos, especially for the fresh graduates.

With this scenario, the Technical Education and Skills Development Authority (TESDA) in Iloilo offered scholarships for call center agents to augment the demand of BPO companies in the city.

TESDA Iloilo Director Toni June Tamayo said the slots for the scholarship program will come from their office or from the BPO companies which are offering trainings for their agents.

Usually, the BPO companies are the one that provide trainings to their probable agents. The training typically runs for two weeks to a month.

However, TESDA offers the scholarship for call center agents to further produce competitive call center agents who can answer to the demands of the growing BPO industry in Iloilo.

Tamayo said there are around 2,000 scholars who benefited from the program last year. The beneficiaries are mostly locally employed, but the training they receive through the program will open doors for them to serve clients from other countries.

On the other hand, TESDA continues to train skilled workers in other fields such as in welding, carpentry and masonry. The products of these training programs find better opportunities abroad since welders and construction workers are in demand especially in the Middle East.

TESDA has already trained 7,000 beneficiaries since the start of the program in 2007. The said beneficiaries were provided trainings on shielded metal arc welding, gas metal arc welding, gas tungsten arc welding, automotive servicing, electrical installation and maintenance, industrial motor control, masonry, carpentry, plumbing, construction painting and reinforce steel bar installation.

Aside from that, TESDA has also provided trainings on English language and Korean language and culture.

Most of the scholars were sponsored by local government units (LGUs), particularly in Tubungan town, and by other government agencies which include the Overseas Workers Welfare Administration (OWWA), Department of Labor and Employment (DOLE), Philippine Overseas Employment Administration (POEA), Department of Education (DepEd), Armed Forces of the Philippines (AFP), and Philippine National Police (PNP).

Tamayo said regular trainees are paying more than P10,000 each but through the scholarship offered by TESDA, the beneficiaries pay less.  The course runs for 60 days including the on-the-job training of the beneficiaries. After which, the trainees receive their national certificates as proof of completion of the program./PN